Guardian’s main product is our service to each customer EVERYDAY. This is the core value of our organization. This is achieved through the efforts of many with our service strategy in mind.

›› Total company commitment to foster quality service delivery (The Guardian Minimum)
›› Fulfilling customer needs and specific requirements
›› Standards of service quality performance
›› Regular service quality review and planning sessions

By listening to our customers we have been able to define service standards that are important in the day-to-day delivery of our services. Guardian’s assigned management will, on a monthly basis, complete our Customer Service Report, which affords you and Guardian the opportunity to routinely measure these critical standards. These include:

›› Officer Appearance
›› Training
›› Quality of Reports
›› Retention
›› Public Relations Skills
›› Support Responsiveness
›› Overall Quality of Service

›› Officer Attitude
›› Billing Accuracy
›› Telephone Usage
›› Quality of Supervision
›› Quality of Post Orders
›› Recording Device Compliance